Desktop Support Technician

PUB329544

About this role: Desktop Support Technician

About this role: Desktop Support Technician

  • Provide first and second level support through call center or onsite, for all IT services;
  • Perform troubleshooting and diagnosis of issues reported by end users;
  • Escalate incidents to the next level when required support from Service Owners / SMEs;
  • Participate in trend analysis as required by Helpdesk Supervisor;
  • Participate in root cause analysis for problem resolutions;
  • Prepare, configure, and install end user computer equipment’s and peripherals based on the business demand;
  • Fulfil the end user’s IT requests for software installations, software configurations, hardware relocations and other business requirements;
  • Perform software deployments and patch management as required;
  • Participate in the end users computing projects for various IT initiatives;
  • Facilitate end user hardware and operating systems upgrades as and when necessary;
  • Contribute towards preparing end user communications, end user guide, software installation procedures, etc.

Requirements

Requirements

  • Completion of Secondary (12 years) education plus 2-3 years of formal training leading to a certificate computer science subject.
  • Experience:
  • Minimum 5 years’ experience in relevant areas;
  • Good interpersonal skills and must have experience of working with a multinational workforce;
  • Professional Certifications: Must have taken relevant technical trainings/certifications in specific area (Ex: Microsoft Certification for Operating Systems, CompTIA A+, CompTIA Network+, etc);
  • Must be fluent in written and spoken English;
  • Only Candidates locally available will be shortlisted for initial screening.

Start applying immediately

Start applying immediately

Sending an application is quick and easy. Just make sure you have the required documents ready to go.

  • Certifications (optional)
  • Job references (optional)
  • Motivation Letter (optional)
  • Resume or up-to-date LinkedIn / Xing profile
Apply now

Any questions remaining?

Your consultant, Jervis Jimmy Dey is happy to clarify anything about this vacancy. When reaching out, use the pub number:
PUB329544

Account manager

Jervis Jimmy Dey
Brunel Energy Qatar Doha
j.dey@brunel.net

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