Patient Safety Specialist (Bilingual)


About this role: Patient Safety Specialist (Bilingual)

About this role: Patient Safety Specialist (Bilingual)

Patient Safety Specialist – Bilingual (English & French)


1-year contract

Part-time (20 hours per week)

Montreal, QC

Toronto, ON


We’re hiring a Patient Safety Specialist for a Global and innovative pharmaceutical company inCanada. This is a remote position.

As the Patient Safety Specialist, you will be supporting the Patient Safety and Quality team in assisting, managing, processing and reconciling adverse event and product complaint case information. You consider yourself proactive vs reactive, with great ENERGY to also inject into the team! Tech savvy to the point of embracing new software, adaptable and energized by learning and utilizing new technologies, you can multitask, pivot easily from managing different types of requests. You are a continuous learner, keen on the healthcare industry😊

This is a part time (20 hours a week) opportunity where you would be supporting the team virtually.

Adverse Event and Product Complaint Case Processing
Responsible for understanding of adverse event handling. This includes:• Initial receipt, confirmation of receipt, sorting and routing adverse event and product complaint cases to case managers
• Review and reconcile case information surrounding adverse event and product complaint cases for exchange with partners/collaborators• Comply with internal and external timelines for managing adverse event data entry as appropriate
• Identifies issues in case processing that may result in a delay in mailing and escalates issues to management as appropriate• Conducting follow up as directed or required
• Communicate effectively with health care professionals and patients to obtain complete, quality data on reported cases• Management and archiving of source documents
2. Safety and Quality Support (these activities are performed based on competency levels achieved)Develop expertise in Patient Safety and Product Complaint processes and compliance requirements. This includes:
• Understand and apply global safety and quality business practices• Develop and update standard operating procedures and training tools/programs as necessary
• Mentor and coach less experienced staff3. Collaboration and Communication with Internal and External Partners (these activities are performed based on
competency levels achieved)Activities include:
• Appropriate communications between patient safety locally and the assigned Regional Processing Centres (e.g. GPSARC, CPQA-ARC) and with various other company departments e.g Call Centre, Medical Information, Legal, Sales and Marketing• Communicate effectively with Business Partners, Vendors, all departments within the affiliate and other GPS and Complaints representatives from other affiliates
• Assessing seriousness of adverse events and product complaints and escalation of significant safety or compliance issues to management4. Process Improvement and Quality (these activities are performed based on competency levels achieved)
Understand the needs of the customers to continually improve the quality or efficiency of processes.Activities include:
• Identify opportunities for improvements in the Patient Safety and Product Complaint operations, workflow, and procedures• Strive for inspection and audit readiness and participate in affiliate inspections, audits and assessments



▪ Bachelor’s Degree in a health profession ( ie Pharmcy , Nursing ) or life science field or equivalent demonstrated experience in patient safety preferred .▪ Effective communication skills to interact with diverse groups and individuals
▪ Demonstrates competency in IT platforms including databases, Microsoft Office, etc.▪ Ability to manage multiple concurrent tasks; good organizational skills, attention to detail; ability to focus for long periods of time on detailed information; consistently prioritizes work and makes decisions that comply with applicable timelines
▪ English language skills – fluent written and verbal communications,Bilingual- (French /English)
Other Information/Additional Preferences:▪ Knowledge of medical terminology
▪ Strong knowledge of quality systems▪ Flexibility to adapt to changing priorities
▪ Demonstrated interpersonal skills; ability to work as part of a team



What We Offer

Why apply through Brunel? Finding the next step in your career can be a fulltime job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with on-boarding. We’ll get you going while you get on with the job.

For more information, please email:

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About Us

Brunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Over 45 years, we’ve created a global network of interesting clients and talented individuals working together through a vast array of services.

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Start applying immediately

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Any questions remaining?

Your consultant, Riham Hamdan is happy to clarify anything about this vacancy. When reaching out, use the pub number:

Account manager

Riham Hamdan
Brunel Canada - Toronto

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