Manager, Continuous Improvement


About this role: Manager, Continuous Improvement

About this role: Manager, Continuous Improvement


We’re hiring a top talent Manager, Continuous Improvement, for a Global and innovative pharmaceutical company in Toronto for a one-year contract.

This position will support the Bioprocess Research and Development (BRD) team through leading the application of specialist expertise and influence of strategies in alignment with BRD’s strategies, goals and Designed Knowledge Management systems (DKMs). Administers and maintains relevant supporting systems.

This role requires collaboration with BRD personnel other personnel across the site as well as alignment with key stakeholders globally. Continuous improvement and demonstration of Subject Matter Expertise in their area of expertise is also expected from this position.


Specialist: Lead application of expertise and influence strategies related to effective deviation management and continuous improvement to help BRD advance its Mission.

  • Collaborate with R&D SQO, SME’s, platform management and frontline staff, as required.
  • Participate, contribute or lead QN investigations where BRD is impacted or impacting another area (ARD, IO)
  • Develop investigation strategy and required collaborators / expertise and manage contributions from other departments (ARD, IO)
  • Facilitate identification of root cause
  • Facilitate deviation related CAPA definition and responsible for general oversight and monitoring of QN related CAPAs to assess effectiveness.
  • Responsible for on-time completion of quality deviation reports and management of deviation review process
  • Electronically sign off deviations
  • Representative for investigations during GMP inspections, as required.

Sphere of Influence/Impact: Collaborate/coordinate work across BRD and site. Liaise across global teams.

  • Define and implement process to triage BRD deviations based upon risk and impact
  • Identify recurrent issues or themes and work across BRD, site and globally (as relevant) to identify and develop process improvement plans to remediate quality risks and drive continuous improvement.
  • Review non-CMP platform deviation reports to ensure best practices applied and transversal understanding of BRD deviations.
  • Promote site practices or current best practices where appropriate (e.g. use of appropriate deviation report templates)
  • Provide weekly quality metric reports to enable BRD teams to proactively manage quality performance
    • Lead the execution and completion of DKMs for projects and non-project work.
  • Facilitate collaborative problem solving within BRD to achieve continuous improvement and risk reduction leading to improved performance and DKM achievement.




  • Holds a Bachelor of Science degree with some experience or a Master of Science degree
  • 6 years of relevant industry experience would be an asset
  • Solid knowledge and demonstrated aptitude of current Quality Notification processes, systems and requirements.
  • A broad understanding of BRD production process, ARD processes/systems and the Quality Operations processes/systems.
  • Strong knowledge and understanding of GMPs are critical as the position requires interaction with GMP areas such as BRD production and stability program, QO and ARD analytical testing labs as well as the R&D SQO team.
  • Proficient in following software: Outlook, PowerPoint, Word, Excel and Visio. Specialized software: SAP, Qlikview, QeDoc, ReD and R&D Trackwise for CCRs and CAPA. Supplementary: ProCal, Rapid Pharma, Master.
  • Effective communication skills are required; this individual is required to communicate clearly & concisely at all levels.
  • Analytical problem-solving skills are required, this individual will be required to use root cause analysis techniques to determine the cause of problems.
  • Creative problem-solving skills are required, this individual will be required to work with people at all levels during troubleshooting sessions
  • Strong facilitation and conflict resolution skills are required to help manage team dynamics and influence people that this individual has no authority over.
  • Effective time management skills to recognize and attend to appropriate priorities.
  • Good presentation skills and ability to publish metrics/reports.
  • Demonstrate leadership and possess initiative and ability to lead or drive processes or projects to completion.
  • Flexible, creative and resourceful to accommodate various work schedules of investigation stakeholders while keeping on track for closure dates.



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  • Motivation Letter (optional)
  • Resume or up-to-date LinkedIn / Xing profile
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Any questions remaining?

Your consultant, Quynh Vo is happy to clarify anything about this vacancy. When reaching out, use the pub number:

Account manager

Quynh Vo
Brunel Canada - Calgary

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